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This leadership training introduces public safety professionals to a proven model to identify the cause(s) of human error in a law enforcement organization. The course will then explore effective methods to implement necessary change to prevent or minimize the effects of human error. Learn important strategies to successfully guide changes, whether at a unit/ team level or broad organizational change. Understand the steps to implement change, potential challenges, and negotiation strategies to help overcome resistance. An important class for any current or future law enforcement leader.

Participants will learn how to apply the principles of the Human Factors Analysis and Classification System (HFACS) to predict and identify human error potential encountered during public safety operations, aviation operations, emergency situations (critical incidents), and routine operations with high liability.

Topics include some of the most pertinent issues facing public safety agencies today:

The process of identifying active and latent conditions that may lead to simple or catastrophic errors
The impacts of acute and chronic stress on the workforce
Combating complacency at the individual and organizational levels
The impact of human factors on the decision-making process
How effective supervision reduces the likelihood of human error
The effects of organizational culture on public safety operations
The challenges related to changing organizational culture as public safety evolves
Discuss various leadership styles and the effective use of each
Negotiation strategies to effectively address resistance to change
A systemic approach to organizational change
Exposure to a variety of case studies to demonstrate the use HFACS from problem identification to effective change

The course is designed for a wide range of public safety professionals to including, but not limited to:

Current and future law enforcement leaders
Public safety supervisors and managers
Sworn peace officers
Correctional officers
Public safety dispatchers
Professional Standards investigators
Police training professionals
Public safety professional staff (Evidence, Records, etc.)

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Leadership: Advanced Problem-Solving Strategies - Hosted by Contra Costa Co. (CA) Office of the Sheriff